Last Updated: [01/03/2026]
This Cancellation Policy outlines the terms and conditions governing order cancellations placed through the official website of Shree Prakash Enterprises (“Company”, “we”, “us”, or “our”).
As a Pan-India supplier of food flavouring products serving both retail (B2C) and bulk (B2B) customers, we maintain strict operational procedures to ensure quality control, packaging integrity, and timely dispatch. Due to the nature of our products, cancellation requests are subject to the terms mentioned below.
By placing an order on our website, you agree to this Cancellation Policy.
Shree Prakash Enterprises is incorporated under the Companies Act, India, having its registered office at:
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai,
Maharashtra 400705, India
GST Registered Entity
Email: [email protected]
Phone: +91 8425849715
We distribute premium flavour products manufactured by reputed companies such as Keva Flavours.
Because food flavour products fall under consumable and hygiene-sensitive categories, cancellation policies must ensure:
Product integrity
Prevention of misuse
Fair commercial practice
Compliance with food safety standards
Orders once processed for dispatch may not be eligible for cancellation.
Retail customers may request cancellation:
Only before the order is dispatched
Within a reasonable time after placing the order
Subject to confirmation from our support team
If the order has not been packed or handed over to the logistics partner, cancellation may be approved.
Once the order has been:
Packed
Processed for shipping
Handed over to the courier partner
Cancellation requests will not be accepted.
In such cases, the order will be treated as a completed sale.
Bulk orders are processed differently due to:
Custom pricing
Special packaging
Volume allocation
Advance payment requirements
All bulk orders require full advance payment before processing.
Once a bulk order is:
Confirmed
Processed
Packed
Allocated inventory
It cannot be cancelled.
Bulk orders are strictly non-cancellable and non-refundable once confirmed.
Due to the nature of food flavouring products:
Opened products cannot be cancelled
Custom-packed bulk quantities cannot be cancelled
Special procurement items cannot be cancelled
Orders placed during promotional pricing may not be eligible for cancellation
Products are not meant for direct consumption and are intended for formulation use only. Once handled for dispatch, they cannot be reintroduced into inventory for hygiene and safety reasons.
In rare cases where:
Incorrect pricing is displayed
Technical glitches occur
Product stock is unavailable
Shree Prakash Enterprises reserves the right to:
Cancel the order
Inform the customer
Issue a full refund
This applies even after order confirmation if the issue arises due to system error.
We reserve the right to cancel any order under the following circumstances:
Suspected fraudulent transaction
Incomplete or incorrect customer details
Payment authorization failure
Bulk order without proper confirmation
Regulatory or compliance issues
Force majeure events
In such cases, the customer will be notified, and refunds (if applicable) will be processed accordingly.
If a cancellation request is approved:
Refund will be processed to the original payment method
In case of bank transfer orders, refund will be made via bank transfer
Processing time may vary depending on payment gateway and banking timelines
Refund timelines may typically take 5–10 working days depending on the financial institution.
We ship orders across India using authorized logistics platforms such as Shiprocket.
Once the order status changes to “Shipped”:
Cancellation is no longer possible
Courier recall requests may not be entertained
Shipping charges, if applicable, will not be refunded
Delivery timelines depend on the courier partner and destination.
We do not accept cancellations based on:
Change of preference
Incorrect quantity selection by customer
Business plan changes
Slow demand
Production scheduling issues
Customers are advised to review product details carefully before placing an order.
Before placing an order, customers are responsible for:
Verifying product specifications
Confirming quantity requirements
Checking shipping address accuracy
Reviewing pricing and tax details
Orders placed with incorrect information may not qualify for cancellation once processed.
We shall not be liable for cancellation-related delays or inability to fulfill orders due to events beyond our reasonable control, including:
Natural disasters
Government restrictions
Transport strikes
Supply chain disruptions
Technical system failures
Cash on Delivery (COD) orders are not available.
All orders are prepaid. Therefore, cancellation policies strictly follow payment confirmation and dispatch timelines.
Any dispute arising out of cancellation matters shall be governed by the laws of India.
The courts in Mumbai, Maharashtra shall have exclusive jurisdiction.
Shree Prakash Enterprises reserves the right to modify this Cancellation Policy at any time without prior notice.
Updated versions will be posted on the website with the revised “Last Updated” date.
Continued use of the website constitutes acceptance of revised terms.
For cancellation-related requests, please contact:
Shree Prakash Enterprises
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai, Maharashtra 400705
📧 [email protected]
📞 +91 8425849715
Cancellation requests must include:
Order number
Registered email ID
Reason for cancellation
Shree Prakash Enterprises is a trusted supplier of premium food flavours for bakeries, beverage brands, dairy products and food manufacturers across India. We provide high-quality flavour solutions with reliable bulk supply and consistent taste.
