Last Updated: [01/03/2026]
This Refund & Return Policy outlines the conditions under which refunds or returns may be accepted for purchases made through the official website of Shree Prakash Enterprises (“Company”, “we”, “us”, or “our”).
As a Pan-India supplier of food flavouring products for both retail (B2C) and bulk (B2B) customers, we operate under strict hygiene, safety, and quality standards. Due to the consumable and sensitive nature of flavour products, returns and refunds are limited and governed by the terms set forth below.
By placing an order on our website, you agree to this Refund & Return Policy.
Shree Prakash Enterprises is incorporated under the Companies Act, India, having its registered office at:
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai,
Maharashtra 400705, India
GST Registered Entity
Email: [email protected]
Phone: +91 8425849715
We distribute premium food flavouring products manufactured by reputed companies such as Keva Flavours.
Our products are food flavouring agents intended for:
Food & beverage formulation
Bakery, dairy, confectionery, and beverage applications
Commercial and industrial use
Products are not meant for direct consumption
They must be used in recommended quantities
Improper handling may affect product integrity
Because these products fall under hygiene-sensitive and consumable categories:
Opened products cannot be returned
Used products cannot be returned
Products once delivered cannot be re-stocked for resale
Accordingly, returns are accepted only under specific circumstances outlined below.
The following are strictly non-returnable:
Products opened after delivery
Products damaged due to improper storage
Bulk orders once processed
Custom-packed or special procurement items
Orders placed during promotional or discounted sales
Change-of-mind purchases
All bulk (B2B) orders are non-refundable once processed and dispatched.
Returns will be considered only in the following cases:
If the product is physically damaged during delivery.
If the product received does not match the order confirmation.
To be eligible for return consideration:
The issue must be reported within 48 hours of delivery.
Clear photographic and/or video evidence must be provided.
The product must remain unused and in original packaging.
Failure to report within the specified timeframe may result in rejection of the claim.
Once a claim is submitted:
Our team will review the request.
Supporting evidence will be evaluated.
If required, courier inspection may be arranged.
A decision will be communicated within a reasonable timeframe.
Shree Prakash Enterprises reserves the sole discretion to approve or reject return claims based on evidence and internal quality assessment.
Refunds will be issued only if:
A return claim is approved, OR
An order is cancelled before dispatch (as per Cancellation Policy), OR
The Company cancels the order due to stock or pricing errors.
Approved refunds will be processed:
To the original payment method (UPI/Card/Net Banking), OR
Via bank transfer (for bulk or direct transfer payments)
Refund processing may take:
5–10 working days
Subject to payment gateway and bank processing timelines
We are not responsible for delays caused by financial institutions.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
In case of free shipping offers, actual shipping cost may be deducted where legally permissible.
Refunds will not be provided in the following situations:
Customer ordered incorrect quantity
Customer changed business requirements
Delay caused by courier partner
Minor packaging variation
Colour variation due to screen display
Product performance not meeting subjective expectations
Customers are encouraged to conduct small trial quantities before placing bulk orders.
For bulk buyers:
Full advance payment is mandatory.
Bulk orders are processed specifically for the buyer.
Inventory allocation is done at the time of confirmation.
Therefore:
Bulk orders are non-cancellable once processed.
Bulk orders are non-refundable after dispatch.
We recommend reviewing technical specifications carefully before confirming bulk purchases.
We ship Pan-India using authorized logistics platforms including Shiprocket.
Delivery timelines depend on:
Courier partner
Destination location
External operational factors
We are not responsible for:
Courier delays
Address errors provided by customer
Failed delivery attempts due to customer unavailability
Customers, especially bulk purchasers, are responsible for:
Ensuring regulatory compliance
Conducting compatibility trials
Adhering to FSSAI regulations
Proper storage and handling
We do not assume responsibility for losses arising from improper application in finished products.
To the fullest extent permitted under Indian law:
Shree Prakash Enterprises shall not be liable for:
Indirect or consequential damages
Manufacturing losses
Production downtime
Loss of profits
Regulatory penalties incurred by buyer
Our maximum liability shall not exceed the purchase value of the product concerned.
We shall not be liable for refund delays or inability to process returns due to:
Natural disasters
Government restrictions
Transport strikes
Pandemic disruptions
Technical failures
This Refund & Return Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
We reserve the right to update this Refund & Return Policy at any time without prior notice.
Changes will be effective immediately upon publication on the website.
Continued use of our website constitutes acceptance of revised terms.
For return or refund-related requests, please contact:
Shree Prakash Enterprises
Shop No 29, Balaji Tower, Plot No 32/36,
Near Sanpada Railway Station Road,
Sector 30A, Vashi, Navi Mumbai, Maharashtra 400705
📧 [email protected]
📞 +91 8425849715
Please include:
Order number
Invoice copy (if available)
Clear images/videos of issue
Description of problem
Shree Prakash Enterprises is a trusted supplier of premium food flavours for bakeries, beverage brands, dairy products and food manufacturers across India. We provide high-quality flavour solutions with reliable bulk supply and consistent taste.
